Have any questions about purchasing from Brummell? Please check below the answers to our frequently asked questions. If you can’t find the needed information, please contact our Customer Service who will be happy to assist you.
Brummell Blazer V2 Information
1. Is the Brummell Blazer V2 safety tested?
The Brummell Blazer V2 is Class A certified by one of the biggest testing laboratories in the world – Ricotest, according to the newest standard EN17092-4:2020 for motorcycle apparel.
2. How to take care of my Brummell Blazer V2?
The Brummell Jacket and the Brummell Skin as parts of the Brummell Blazer V2 can be dry-cleaned separately. Detailed washing and care instructions are included in the User Manual of the Brummell Blazer V2.
3. Are the impact protectors removable?
Yes, all the impact protectors (shoulders, elbows, and back) are removable.
Payment and Taxes Information
1. Is shopping online with Brummell safe?
Yes, we go to great lengths to ensure that all your private information is protected. Our site uses safe and trusted payment portals to guarantee the security and data privacy of all transactions made through our website. Your payment details or information are never stored.
2. Will I pay taxes and fees on my order?
Duties and taxes may apply in each country according to the applicable state and local sales taxes, as required by law regulations.
3. How will I know if my order has been placed?
If your order has been placed successfully, we will send you a confirmation email containing all your purchase details and the tracking number for your order.
Shipping and Returns Information
1. Do you ship internationally?
Yes, we ship with DHL Express everywhere in the world.
2. How long will my order take to arrive?
Express tracked DHL Shipping is provided and your order will arrive in estimated 3-7 working days from dispatch.
3. Where can I track my order?
You can track your order here, just insert the tracking number you got in your email confirming that the order has been shipped to your address.
4. Can I return or exchange my product?
You have 14 days from delivery to hassle-free return or exchange of your item. Unwashed, unworn, unused products must have all original tags attached and may be returned up to 14 days after the delivery. Please note the cost of returning items will be the responsibility of the customer. Refunds will be issued within 30 days upon receipt of items back into our warehouse and will be issued back to the original payment method.